1. General Policy & Non-Refundable Nature of Digital Services

1.1 Immediate Digital Fulfillment: Turnkey Dashboards provisions digital infrastructure, automated data pipelines, embed shortcodes, and intelligence frameworks immediately upon transaction completion. Because resource allocation and proprietary data modeling occur upon subscription activation, subscription fees and digital service charges are non-refundable once processed, except as specifically outlined herein or mandated by non-waivable statutory consumer protections.

1.2 Subjective Dissatisfaction: Due to the variable nature of digital marketing, search engine algorithms, and market conditions, refunds will not be issued based on subjective dissatisfaction with organic traffic levels, search rankings, conversion rates, or business revenue outcomes.

1.3 Unused Capacity: No prorated refunds, account credits, or fee roll-overs are provided for partially used billing cycles, account inactivity, failure to view delivered intelligence reports, or failure to embed provided shortcodes.

2. Professional Setup Fee (One-Time Service)

2.1 Dedicated Technical Labor: The optional Professional Setup service represents an independent, one-time onboarding engagement. This service covers manual credential audits, Google Analytics 4 (GA4) property verification, Google Search Console (GSC) authorization, tag structure review, and custom WordPress embed shortcode configuration performed directly by technical personnel.

2.2 Immediate Commitment & Non-Refundable Status: Because administrative hours and engineering labor are committed immediately upon checkout to verify client accounts, Professional Setup fees are 100% non-refundable once purchased. This applies regardless of whether the customer subsequently cancels their recurring subscription, delays onboarding, or fails to grant necessary administrative access.

3. Recurring Monthly Subscriptions

3.1 Automatic Renewal Cadence: Monthly subscriptions renew automatically every thirty (30) days from the initial transaction timestamp at the prevailing subscription tier rate ($49 for Essential, $99 for Professional, $199 for Performance).

3.2 Cancellation Window: You may cancel a recurring monthly subscription at any time prior to the scheduled renewal billing timestamp via your customer account portal.

3.3 Post-Cancellation Access: Cancellation halts all future automatic renewal charges. Access to your embedded dashboard, data pipeline updates, and monthly intelligence digests will continue uninterrupted through the final day of your current paid 30-day billing cycle. No partial or prorated refunds will be issued for unused days remaining in that monthly cycle.

4. Recurring Annual Subscriptions (Prepaid Discount)

4.1 Twelve-Month Term Commitment: Annual subscriptions renew automatically every twelve (12) consecutive months from the transaction date. The annual pricing structure ($499/yr for Essential, $999/yr for Professional, $1,999/yr for Performance) reflects an upfront commitment discount equivalent to approximately two (2) months free (~16% savings).

4.2 Cancellation Window: You may cancel an annual subscription at any point during the 12-month billing period prior to the scheduled annual renewal date.

4.3 Post-Cancellation Access: Cancellation stops the subsequent 12-month renewal charge. Your dashboard access, shortcode embed validity, and monthly intelligence reports will remain active through the conclusion of the prepaid 12-month term. Mindset Studios does not issue prorated cash refunds or retroactive credits for unused months within an active annual billing cycle.

5. Self-Service Cancellation Process

To cancel your active subscription without administrative delay, complete the following automated steps:

• Step 1: Navigate to turnkeydashboards.com and sign in to your Customer Account Portal.
• Step 2: Select the Subscriptions tab within your account dashboard.
• Step 3: Locate the active subscription tier and click Cancel Subscription.
• Step 4: Confirm your selection on the verification prompt to finalize the cancellation.

An automated confirmation receipt with a timestamp will be dispatched to your registered account email immediately. If technical issues prevent you from canceling via the customer portal, you must email support@turnkeydashboards.com with the subject line “Urgent Cancellation Request” prior to your renewal billing timestamp so support staff can process the request manually.

6. Billing Corrections & Duplicate Charges

Mindset Studios promptly remedies verified billing errors. We will issue a direct refund to the original payment method under the following verifiable conditions:

• Duplicate Transactions: A verified duplicate transaction resulting from technical processing anomalies within WooCommerce or payment gateway processors (e.g., Stripe, PayPal).
• Post-Cancellation Billing: A recurring renewal charge was processed after a cancellation request was successfully executed and timestamped in our system prior to the renewal deadline.

All claims regarding suspected billing errors must be submitted in writing within thirty (30) calendar days of the charge date to qualify for administrative review.

7. Plan Upgrades, Downgrades, and Tier Transitions

7.1 Subscription Upgrades: Upgrading between subscription tiers (e.g., transitioning from Essential to Professional) takes effect immediately. The system will charge the prorated price difference for the remaining days of your active billing cycle.

7.2 Subscription Downgrades: Downgrading to a lower plan tier takes effect at the beginning of the next recurring billing cycle. Downgrades do not trigger retroactive cash refunds or account credits for previous billing cycles.

8. Failed Transactions, Grace Periods, and Paywall Activation

8.1 Retry Sequence: If a scheduled recurring transaction fails or is declined, our automated billing engine will retry the transaction over a seven (7) day grace window while notifying you via email to update your billing credentials.

8.2 Paywall Overlay Deployment: If payment is not secured by the conclusion of the grace period, Mindset Studios will deploy an opaque paywall overlay across your embedded website dashboard, restricting public or internal viewability until delinquent amounts are resolved.

8.3 Deactivation: Accounts delinquent beyond fourteen (14) days will have their shortcode embed licenses revoked and connected data feeds suspended.

9. Chargebacks and Merchant Disputes

9.1 Mandatory Dispute Resolution: If you believe a transaction error has occurred, you agree to contact Mindset Studios customer support at support@turnkeydashboards.com prior to initiating a dispute with your card issuer or payment institution.

9.2 Consequences of Fraudulent Chargebacks: Filing an unsubstantiated or fraudulent chargeback constitutes a material breach of our commercial terms. Mindset Studios reserves the right to immediately terminate the account, permanently revoke embed licenses, recover disputed amounts plus bank penalty fees, and pursue legal recovery under applicable law.

10. Billing Inquiries & Support

Questions regarding cancellations, renewals, or billing should be directed to:

Mindset Studios / Turnkey Dashboards

Department: Billing & Subscription Operations

Parent Company: Bullock Enterprises

Jurisdiction: Commonwealth of Virginia, USA

Website: turnkeydashboards.com

Email: support@turnkeydashboards.com (Subject: Billing Support / Refund Review)